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Frequently Asked Questions

Zillionsbuyer has a detailed return policy which caters to the need for returns. The eligibility criteria for return and exchange are as follows: 

  • Received a used, defective, damaged, altered or a different product. 
  • Product is opened or has no seal 
  • Received empty package

When exchange or return isn’t eligible? 

  • Product is delivered on time and without damage
  • You don't require the product anymore and wish to return

Guidelines for Return/Exchange:

  • Issues with the product: Raise the request within 7-day by contacting our support/customer care through phone or email. 
  • Damaged and wrong products: For a wrong product and defect product the customer should raise the request within 2 days of delivery i.e., within 48 hours. 
  • For empty delivery: We always encourage you to open the delivered packages by capturing video or taking a photograph as this would help you assist faster. The issue should be raised within 48 hours with supportive proofs. 
  • While returning or asking for exchange you must provide us with all the bills and return the item or shipment without any usage and returning it as it was sent. You should also send back any accessories and freebies given along with the product. 

How much time will it take to address?

We always work to settle the concern as quickly as possible and may take up to a week to settle the issue. 

Refund Policy: 

Refund policy is based and will be initiated only when return and exchange policies are met. 

  • All the payments made by cash will be refunded to the provided account number through RTGS, NEFT or direct payment to the provided account number. 
  • For all the payments made by cards or any other electronic system, the payments will be made through online channels and the amount will be refunded to the same account through which payment was made. 

Why a refund request may be declined? 

A refund request made may be cancelled or not entertained for varied reasons such as:

  • The parcel is damaged or altered by the customer
  • Items returned aren’t identical 
  • Items missing’
  • Damaged return package 
  • Lack of bills & labels
  • Sending used product 
  • Few combo items may not be eligible for refund

 

What to do even though refund is accepted and the amount is not received? 

 

Most of the time the payment will reflect in your account within 7-10 days and in case it doesn’t reflect we request you to contact the support team.